Six Sigma at many organizations simply means a measure of quality that strives for near perfection. It can be called “Six Sigma,” or it may have a generic or customized name for the organization like “Operational Excellence,” “Zero Defects,” or “Customer Perfection.”

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service.

The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects.

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