About This Programme
ITIL 4 Foundation is the entry-level qualification offering a general awareness of the ITIL 4 framework. It positions IT service management in the context of modern digital operating models and introduces the key concepts, principles, and practices of ITSM.
The ITIL framework has been implemented in over 150 countries worldwide. Vega Institute is a certified Axelos Partner, delivering accredited ITIL 4 training for individuals and corporate cohorts, with instructor-led and virtual delivery options.
Why Choose VEGA Institute?
- Certified Axelos Partner delivering accredited ITIL 4 training
- Experienced PeopleCert-accredited trainers
- Exam Pass Guarantee option available
- Accredited course material prepared by Subject Matter Experts
- Key resources from Axelos — templates, toolkits and practice papers
- Flexible 8-hour or 4-hour daily training sessions
- Guaranteed to Run training sessions
Learning Objectives
- Understand the key concepts of IT service management
- Apply the ITIL guiding principles in a service management context
- Understand the four dimensions of service management
- Describe the ITIL service value system and service value chain
- Explain the purpose and key terms of key ITIL practices
- Prepare confidently for the ITIL 4 Foundation certification exam
Exam Format
| Exam Name | ITIL 4 Foundation |
| Exam Cost | Included in Vega course fee (contact for pricing) |
| Exam Format | Multiple Choice |
| Total Questions | 40 Questions |
| Passing Score | 65% (26 out of 40) |
| Exam Duration | 60 Minutes |
| Languages | Multiple languages available |
| Testing Center | PeopleCert Online or Authorised Centres |
Course Domains
Module 1: Key Concepts of Service Management
Module 2: Key Concepts of ITIL 4
Module 3: The Four Dimensions of Service Management
Module 4: The ITIL Service Value System
Module 5: The Service Value Chain
Module 6: Key ITIL Practices
Module 7: Exam Preparation